The Role of Benefit and Cost in Acceptance Knowledge Management System: Knowledge Contributor Perspectives - Conference Paper · September 2014
ABSTRACT: This study explores and identifies the factors associated with benefit and cost that potentially impact the willingness of people in accepts KMS. We examine some factors such as: perceived benefit, ex-trinsic benefit, intrinsic benefit, as part of benefit and perceived cost, actual cost, opportunity cost, and ease of use as part of the cost would be influences people in using KMS. A survey method applied in this study and two hundred and thirty six respondents from three financial services organizations were participated in this study. Data from survey was analyzed with Smart PLS, measurement and structural model were asses to en-sure the validity and reliability of the model, moreover we conduct hypotheses testing and model fit. We re-veal that intrinsic benefit, extrinsic benefit as part from benefit and ease of use as part of cost influences peo-ple in KMS acceptance. However, this study not found any relationship between usefulness, actual cost and opportunity cost to KMS acceptance.
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